Return & Exchange Policy

At 2913 Designs, we make every effort to give our customers a fair, rewarding and enjoyable shopping experience. We hope that our policies do just that. Read about them below and be sure to contact our team with any questions.

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Shipping Damage 

Please inspect your order immediately upon arrival and contact us within 5 days if there is any damage done to your product during the shipping process. Any contact regarding damaged products 7 business days after delivery, is no longer eligible for a return. All damaged products due to shipping will require images to proceed with exchanges.

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Eligible Returns/Refunds/Exchanges

If you receive the wrong item or believe your product is defective, please contact us within

14 days of receipt.

If we have determined that your product is defective, we will happily replace your item.

To proceed with refunds or exchanges, images will be required for defective or wrong items.

Proof of purchase is required for all refunds/returns or exchanges.

We will happily take care of shipping on any damaged or defective products.

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Ineligible Refunds/Exchanges

All items on sale are final.

If more than 50% of the product has been used.

It has been more than 14 days since receiving the product.

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Refunds

Once we have determined you are eligible for a refund, please allow 7-10 business days for the refund to reflect on your original payment method. If it has been longer than 10 business days, please contact us, so we may make it right.

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